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Can I cancel my ride?

You can easily cancel your Wingz booking in the app or on the Wingz website by logging into your account.

In case of a cancellation the following policy will apply:  

FREE CANCELLATION

- Up to 2 hours before your pick-up time.

- Less than 2 hours before your pick-up time IF the reason is out of your control.
Ex: your flight is delayed by more than 30 minutes / your flight is cancelled / your flight arrived more than 30 minutes early / you missed your flight / your driver is late.

 

Ride fare is defined as the original, non-discounted, non-promotional fare of the ride.

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HALF OF THE RIDE FARE

- If your driver is already on the way to pick you up.

- Less than 2 hours before your pick-up time WITHOUT a valid reason.

- If you double booked a ride and two drivers show up.

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FULL RIDE FARE

Keep in mind that drivers will wait for you for 30 minutes after your pick-up time at the airport and 15 minutes for a home pick-up.

- If your driver is on time at your pick-up location.

- If your driver has waited for 30 minutes post pick-up time without the ability to communicate with you.

- If you cancel after your pick-up time.

- In case of any other no shows.

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