We take driver no shows very seriously and will do everything possible to try and make the situation right.
Here is what you can do to make sure your driver is available:
1. Get in touch with your driver if they did not try to reach out to you.
2. Contact customer service at [email protected] to report the problem.
3. Hop on another transportation service of your choice to get to your destination.
Here is what we will do for you:
1. We will investigate to understand what happened.
2. We will refund your transportation up to the amount of a Wingz ride if your driver was at fault.
Wingz realizes our drivers are human beings. Sometimes they make mistakes, have emergencies or run into unpredictable situations.