Pick-Up Procedures

Drivers can only pick up Riders from “Arrivals” (Lower Level Roadway) in the section marked by the light blue signs that read "Transportation Network Companies." When communicating with your Rider prior to pick-up, please inform them to head to the Ground Transportation Area to be picked-up and look for the baby blue TNC signs at the pick-up area. This area is for immediate loading only.  

If a Rider is delayed, head to the staging area and wait there.  Do not wait in the TNC section or circle around the airport. If there are no available parking spaces in the staging area, Drivers will need to leave airport property until they receive notification the Rider has arrived and is waiting in the designated TNC pick-up area.

Staging Lot

TNC Drivers are requested to use the Staging Lot while waiting for passengers flight to arrive. The staging lot area begins at Parking Spot 2 on the corner of Hawes and Aubrey. Drivers can stage next to the BEST parking lot in the Limo Staging Area. Do NOT stage in the area in front of the fountain or in the cell phone lost as inspectors will be checking and Drivers will either be kicked out of the lot or receive a ticket.

Drop-Off Procedures

Drivers can drop off Riders on the Departures level, Upper Level Roadway, at the Riders’ carrier of choice, prior to the Sky Bridge.  After a Rider is dropped off, Drivers must exit airport property.

Wingz Trade Dress & Permits

Wingz trade dress and the City of Dallas decals should be displayed at all times while on Airport property. City of Dallas driver’s permit should be kept in the TNC vehicle at all times.

City of Dallas Vehicle and Driver Permits

The City of Dallas requires all TNC Drivers to have a Driver  & Vehicle Permit to be able to serve Dallas Love and DFW Airports.  To apply for these permits, go to the City of Dallas’ website and fill out the required forms. The required documents can be found under the “Transportation-For-Hire Driver Portal” and the “Transportation-for-Hire Vehicle Portal.” https://dallascitytx.portal.fasttrackgov.com/Common/ApplicationLinks.aspx

• Vehicle permit: place the decal on your windshield.
• Driver permit: keep it in your vehicle.