Wingz is committed to providing safe and reliable transportation services for our riders and drivers. As part of our partnership with Access2Care (A2C) in Virginia, we are implementing the following policy to ensure a smooth and professional experience during the launch period. This policy outlines the specific steps and guidelines for handling trip assignments, driver conduct, and the process for managing trip sendbacks.
Launch Period Guidelines
- Trip Compensation: Virginia A2C will provide a minimum payment of $15 per leg for each trip completed. Note that this amount is a minimum rate and not a base rate, meaning additional compensation may apply based on trip specifics.
- Trip Limitation: To ensure quality and manage demand during this launch period, each driver is limited to accepting and completing one trip per day with Wingz and Access2Care.
No-Tolerance Policy for Driver No-Shows + Last Minute Sendbacks
Virginia drivers must adhere to strict guidelines to avoid penalties:
| Same-Day Sendback | Any trip sent back on the day of the scheduled pickup, regardless of the situation, will result in a three-day account suspension and a $25 Late Sendback Penalty. |
| 48-Hour Sendback Rule | Drivers must send back any trip they cannot complete at least 48 hours before the pickup time. Failure to do so will result in an investigation and possible suspension or probation. |
| Daily Manifest Check | Drivers must review their daily manifest and ensure they are available for all accepted trips. If a trip is no longer feasible, drivers must contact Wingz Support immediately, and they are responsible for ensuring that the trip is removed from their manifest. |
Levels of Policy Violations
Drivers are expected to maintain a professional and safe driving record. There are 2 levels of policy violations, with increasing severity:
- Level 1 Violation: Includes same-day sendbacks and will result in a 3-day suspension and all trips for the following 3 days being reassigned.
- Level 2 Violation: Severe or repeated violations, such as safety infractions, rider complaints, or unprofessional conduct, will result in permanent deactivation of the driver’s account.
Maintaining a Positive Driving Record
Wingz encourages all drivers to familiarize themselves with these policies and maintain a high standard of service. By following these guidelines, drivers can ensure a successful partnership with Wingz and Access2Care during this important launch period.
Please Note: This policy is subject to change at any time. Wingz reserves the right to take appropriate action, including immediate account deactivation, for any violation deemed severe or posing a safety risk. We appreciate your cooperation in maintaining a safe and reliable service for our riders.