INFO FOR WINGZ RIDERS

Available Airports & Information

• Northern California Airports
• Southern California Airports
• Texas Airports
• Florida Airports
• Portland International Airport

Cancellation & Passenger Policies

• Vehicle Damages and Cleaning Fees
• Can I cancel my ride?
• How to proceed if a flight delay
• How to proceed if my driver does not show up?

Traveling with Children

• Is a stroller considered a checked bag?
• Can Wingz drivers provide a car seat?

Profile creation

• How can I update my credit card info?
• Forgot your password?
• How to sign up on Wingz?

Booking a Ride

• Why is my Favorite driver not seeing my ride request?
• Can I book a ride for someone other than myself, on my Wingz account?
• How to book your "Favorite Driver"
• Can I modify my ride request?
• When will I receive my driver's information?
• How do I use a promo code?

See all 12 articles

Pick-up Policies

• How will I find my driver at the airport?
• How long will my driver wait for me?

Paying for your Ride

• Why does it look like I was charged twice for this ride?
• Why do I see a charge on my online statement before the ride?
• How do I show appreciation for my driver?
• How do I receive a ride receipt?
• How do I receive a refund?
• How is the fare calculated?

See all 9 articles

International Riders

• How Do I Connect With My Driver?

Legal

• Terms of Use
• Government Contact Information
• Wingz Contact Information
• Wingz’ Non-Discrimination Policy
• Wingz Zero-Tolerance Drug and Alcohol Policy

Safety

• Wingz Community Guidelines
• Wingz Pet Policy
• COVID-19 Information
• Are Wingz drivers safe?

Technical Help

• How do I fix issues with my Wingz Rider app?
• Account Deletion