INFORMATION FOR WINGZ RIDERS

Available Airports & Information

• Northern California Airports
• Southern California Airports
• Texas Airports
• Florida Airports
• Phoenix Sky Harbor International Airport
• Seattle–Tacoma International Airport

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Cancellation & Passenger Policies

• Vehicle Damages and Cleaning Fees
• Can I cancel my ride?
• How to proceed if a flight delay
• How to proceed if my driver does not show up?

Traveling with Children

• Is a stroller considered a checked bag?
• Can Wingz drivers provide a car seat?

Profile creation

• How can I update my credit card info?
• Forgot your password?
• How to sign up on Wingz?

Booking a Ride

• How to book your "Favorite Driver"
• Can I modify my ride request?
• When will I receive my driver's information?
• How do I schedule a ride on Wingz?
• Choosing correct pickup time at airport
• Number of passengers & bags required

Extra stops

• Can I add extra stops to my ride?

Pick-up Policies

• Why should I enter my flight info in my request?
• How will I find my driver at the airport?
• How long will my driver wait for me?

Paying for your Ride

• Why do I see a charge on my online statement before the ride?
• Do I have to tip my driver?
• How do I receive a ride receipt?
• How do I receive a refund?
• How is the fare calculated?
• What are airport fees?

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Promotions

• How do I use a promo code?
• How can I earn Wingz Credits?

International Riders

• How Do I Connect With My Driver?

Legal

• Terms of Use
• Government Contact Information
• Wingz Contact Information
• Wingz’ Non-Discrimination Policy
• Wingz' Zero-Tolerance Drug and Alcohol Policy

Driver Information

• Are Wingz drivers safe?
• Are drivers required to have a toll pass?