Help Center

FAQ 1

• Why doesn't the promo code I found on a website work?

Financial Resources for Drivers (Click Here to View all States) 6

• Information for California Drivers
• Information for Arizona Drivers
• Information for Florida Drivers
• Information for Oregon Drivers
• Information for Texas Drivers

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Driver Resources 2

• PPE Information
• Cleaning and Disinfection

FAQs about COVID-19 6

• What is COVID-19?
• How does the virus spread?
• What should I do to prevent the virus from spreading?
• Should I wear a mask?
• Best practices for Wingz Drivers

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International Riders 1

• How Do I Connect With My Driver?

Promotions 2

• How do I use a promo code?
• How can I earn Wingz Credits?

Traveling with Children 2

• Is a stroller considered a checked bag?
• Can Wingz drivers provide a car seat?

Extra stops 1

• Can I add extra stops to my ride?

Profile creation 3

• Forgot your password?
• How to sign up on Wingz?
• How can I update my credit card info?

Legal 5

• Terms of Use
• Government Contact Information
• Wingz’ Non-Discrimination Policy
• Wingz' Zero-Tolerance Drug and Alcohol Policy
• Wingz Contact Information

Pick-up Policies 3

• How will I find my driver at the airport?
• How long will my driver wait for me?
• Why should I enter my flight info in my request?

Available Airports & Information 7

• Northern California Airports
• Florida Airports
• Texas Airports
• Seattle–Tacoma International Airport
• Phoenix Sky Harbor International Airport

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Paying for your Ride 8

• How do I receive a refund?
• How do I receive a ride receipt?
• Are tolls included?
• Why do I see a charge on my online statement before the ride?
• How do I pay my driver?

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Driver Information 2

• Are drivers required to have a toll pass?
• Are Wingz drivers safe?

Booking a Ride 6

• How to book your "Favorite Driver"
• Choosing correct pickup time at airport
• Can I modify my ride request?
• When will I receive my driver's information?
• Number of passengers & bags required

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Cancellation & Passenger Policies 4

• Vehicle Damages and Cleaning Fees
• How to proceed if my driver does not show up?
• How to proceed if a flight delay
• Can I cancel my ride?

Account Deletion 1

• Account Deletion

Tips to complete your Driver Profile 3

• Valid Vehicle Picture
• Steps of the Driver Onboarding Process
• Driver Profile Best Practices

Becoming a Driver 4

• How do I become a Wingz driver?
• How long will it take to be contacted?
• What are Wingz' driver requirements?
• When do I need to be available?

Dallas Love Field Airport 5

• City of Dallas Vehicle and Driver Permits
• Staging Lot
• Pick-Up Procedures
• Drop-Off Procedures
• Wingz Trade Dress & Permits

Houston Airports 6

• City Driver License
• Drop-Off Procedures
• Airport Registration
• Pick-Up Procedures IAH
• Pick-Up Procedures HOU

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Dallas Fort Worth Airport 4

• DFW Airport Vehicle Authorization Decal
• Staging Lot
• Pick-Up Procedures
• Drop-Off Procedures

Oakland Airport 2

• Pick-Up Procedures
• Drop-Off Procedures

Seattle Airport 5

• King County Driver For-Hire Permit
• How to obtain a City of Seattle Business License
• Drop-Off Procedures
• Staging Lot
• Pick-Up Procedures

Mineta San José International Airport 2

• Pick-Up Procedures
• Business License Requirement

Sacramento International Airport 4

• Pick Up Procedures
• Drop Off Procedures
• Staging Area
• Wingz' Trade Dress

Accident and Citation Reporting 2

• Accident Reporting
• Wingz Insurance Policy

Driver Policies 4

• Passenger Cancellation Policy
• Damages caused by Riders
• Driver No Show Policy
• Driver Transfer Policy

Deliveries & Errands 1

• Wingz Delivery & Errand Policies

Wingz Contact Information 1

• Contact Driver Support

Promoting your Wingz Business 2

• Wingz Driver Marketing Kit
• Business Cards

Wingz Podcasts 2

• Communication with Passengers
• International Pickups

Legal _1 6

• Wingz’ Non-Discrimination Policy
• Government Contact Information
• Wingz' Zero-Tolerance Drug and Alcohol Policy
• Wingz Contact Information
• Statefarm insurance for rideshare drivers

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San Francisco International Airport 4

• SF Business License Requirements
• Wingz Trade Dress & Airport Placard
• SFO Pick-Up Procedures
• Drop-Off Procedures

Technical questions 4

• Logging into the Driver Portal
• How to Accept a Ride Request
• Installing the Wingz Driver app
• How to Pick Up and Drop Off a Passenger

Austin-Bergstrom International Airport 2

• Drop-Off Procedures
• AUS Pick-Up Procedures

Wingz Driver Account 3

• Digital Driver Compliance Information
• Wingz Trade Dress
• Tax Reporting