Paying for your Ride

How do I receive a refund?
Please email ask@wingz.com if you need to be refunded for a previous Wingz ride. Please note that charges for your Wingz ride are not applied until after yo...
Sat, 21 May, 2022 at 5:33 AM
How do I receive a ride receipt?
Once at destination your driver will validate that the ride has been provided. Your credit card is charged only after the ride is completed. *Please note:...
Sat, 21 May, 2022 at 5:33 AM
Are tolls included?
If your estimated itinerary has tolls, a toll fee will be added upfront to your calculated flat fare. Since toll rates may fluctuate depending on the day an...
Sat, 21 May, 2022 at 5:33 AM
Why do I see a charge on my online statement before the ride?
When you submit a new ride request, the Wingz platform will run a pre-authorization for the full amount for the quoted fare. You will see this transaction o...
Sat, 21 May, 2022 at 5:33 AM
How do I pay my driver?
Wingz is a cashless service, your credit card will automatically be charged once your ride is completed. Please do not give your driver cash for your ride f...
Sat, 21 May, 2022 at 5:33 AM
What are airport fees?
In order to be able to operate in an airport, Wingz may have to pay an airport fee for pickups and/or drop-offs. In this case the airport fee is added to th...
Sat, 21 May, 2022 at 5:33 AM
How is the fare calculated?
Wingz calculates your flat rate upfront, based on the estimated distance and number of passengers and luggages.  The flat fare always includes the base f...
Sat, 21 May, 2022 at 5:33 AM
Do I have to tip my driver?
Wingz is a cashless service. Tipping is optional and given through the app when you review your driver.  You can also tip after your ride by logging into...
Sat, 21 May, 2022 at 5:33 AM