How do I fix issues with my Wingz app?

If you're having difficulty with your Wingz Rider or Driver app, you've come to the right place! Not to worry, we have some great troubleshooting steps to get started. 

1. Restart your cell phone by powering it all the way off, waiting 30 seconds, and powering it back on again. 
2. Try logging out of the app and back in again. Most cell phones are set to remember your password, but the password can always be reset if it wasn’t saved to your phone.
3. Try uninstalling and reinstalling the app. The rider app can be downloaded again from the AppStore on your iPhone or Google Play on your Android. The driver app can be download using the the link you were provided during the onboarding process.
4. Check the software & firmware version installed on your phone and make sure it is up to date. If your phone is not up-to-date, the app will not function properly.
5. Check how much available data you have on your phone. If you are low on space, you might need to clear some file space on your phone. 
6. If all else fails, we’ll need you to submit an Instabug report. 
   1. 1. Open the Wingz app and gently shake your cell phone back and forth.
      2. Select “Report a Bug.”
      3. Enter a description on how to reproduce what you’re experiencing versus what is expected to happen. 
      4. Add a screenshot or video clip to the report.
      5. Then send by clicking the icon in the top right corner!

Most concerns with the Wingz Rider app can be resolved by following the above steps.

If you're still having trouble, please submit an Instabug report in step 6 before emailing the Wingz support team at ask@wingz.me.