Drivers will try their best to accommodate you. To ensure a smooth service for both riders and drivers, here are the rules you need to follow:
Airport Pick-up: Drivers will wait for 30 minutes past your pick-up time. After 30 minutes, we cannot guarantee your ride.
Home Pick-up: Drivers will wait for 15 minutes past the scheduled pick-up time. After 15 minutes, without communication, the driver will leave and we will charge a rider no-show fee. A per-minute wait fee might be charged for each minute the driver waits after the 15-minute courtesy wait time.
For more information, read our cancellation and no-show policies.