You can easily cancel your Wingz booking in the app or on the Wingz website by logging into your account.
In case of a cancelation, the following policy will apply:
FREE CANCELATION REASONS
- Up to 2 hours before your pick-up time.
- Less than 2 hours before your pick-up time IF the reason is out of your control.
Ex: your flight is delayed by more than 30 minutes / your flight is canceled / your flight arrived more than 30 minutes early / you missed your connecting flight / your driver is late.
To avoid automatic cancelation fees due to a no-fault reason such as a flight delay/cancelation or those listed above, please contact our support team at 1 888 982 9716 / email@example.com instead of canceling via the Wingz app or website.
- Wearing a face mask during the ride is mandatory for riders and drivers if notated on the ride request. They can both decline or cancel rides for safety reasons, including if the other person they were scheduled to share a ride with refuses to wear a face mask.
Ride fare is defined as the original, non-discounted, non-promotional fare of the ride.
HALF OF THE RIDE FARE
- If your driver is already on the way to pick you up.
- Less than 2 hours before your pick-up time WITHOUT a valid reason.
FULL RIDE FARE
Keep in mind that drivers will wait for you for 30 minutes after your pick-up time at the airport and 15 minutes for a non-airport pick-up.
- If your driver is on time at your pick-up location.
- If your driver has waited for 30 or 15 minutes post pick-up time without the ability to communicate with you.
- If you cancel after your pick-up time.
- In case of any other no shows.
- If you double booked a ride and two drivers show up.