Driver Transfer Policy

A new transfer policy was put into place on March 7, 2016. Transfers via text message will no longer be accepted; you must use the transfer button in the app or email transfer@wingz.com under the below situations.

 *If you have an emergency transfer, please send an email and call 888-231-2124.

When to use the transfer button:

• If you accepted the ride and you are no longer able to provide the ride.
• You accepted a ride too close to another ride and know that you will be late.
• Click here for a tutorial on how to transfer a ride.

Please note the following fees will apply:

                 Transfer Request Timing                                      Transfer Fee

         More than 12 hours before the pick-up                                    $10

       Between 4 & 12 hours before the pick-up                                  $20

          Less than 4 hours before the pick-up                                   Full Fare

When to email transfer@wingz.com:

• Your passenger's flight is delayed, and you can no longer accommodate the new pick up. 
• The rider has entered incorrect details or is at fault.
• You can no longer fulfill a directly accepted ride but have found a new Wingz driver who can provide the ride.

*Please note, transfers to another driver will only take place during business hours Monday through Friday, 7:30am to 7:00pm (PST)

Wingz does not keep any of the transfer fees. 100% of these fees will be used to incentivize other drivers to accept the transferred ride request. The only exception is if we cannot find a new driver, in which case the fees are used to help compensate the rider.