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🌪️ General Information & Guidelines
Severe weather may impact your ability to safely complete trips. Please review the following procedures and reminders to keep yourself and our members safe.
🚧 If Road Conditions Are Unsafe
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Do not proceed. Contact Wingz Support immediately using the “Contact Support” option in your app.
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Follow all local authority travel advisories. Your safety is the top priority.
📞 Member Communication & Trip Confirmation
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Confirm appointments early. Contact members or their facility to check for possible closures or reschedules.
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Use the Member Confirmation feature in the app to log your outreach attempts if you can’t reach the member.
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Let us know right away if an appointment has been canceled or changed.
🛑 If You Cannot Complete a Trip
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Contact Wingz Support immediately. We will handle the cancellation and notify all necessary parties.
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Wait for confirmation. If the trip still appears on your manifest, it has not been canceled or modified.
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Report road closures. We may not be aware of them unless you notify us, and we will cancel affected trips accordingly.
🏥 Facility or Member-Related Issues
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Facility closed? Let us know as soon as possible so we can cancel future trips to that location.
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Member cancels? Report it to Support right away.
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Only able to complete part of a trip? Tell us in advance so we can notify the client and prevent the member from being stranded.
📢 Important Reminders
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Enable severe weather alerts on your phone and monitor weather.gov for up-to-date forecasts.
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Support dialysis patients. Let us know if you're available to help with rescheduled dialysis trips. We appreciate your flexibility.
Current Severe Weather Advisory per State - May 25–31, 2025
Arkansas
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Storm Timing: Most severe through Wednesday
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Regions Affected: Little Rock, Pine Bluff, Jonesboro
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Hazards:
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Tornadoes, hail, and wind gusts up to 75 mph
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Flooded roads and rural washouts
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Trees and debris may block residential pickup areas
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Driver Guidance:
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Do not drive during tornado watches or severe warnings.
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Use main roads and avoid rural shortcuts.
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Report all unsafe conditions to Wingz Support.
Florida
Storm Timing: Heaviest Monday through Thursday
Regions Affected: Orlando, Tampa, Jacksonville, Miami, Panhandle
Hazards:
- Urban and coastal flooding, especially during high tide
- Short bursts of tropical downpours and dangerous lightning
- Waterspouts possible near beaches and bridges
Driver Guidance:
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Avoid low coastal routes and beachside bridges during storms.
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Drive slowly through water and watch for stalled vehicles.
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Allow extra travel time and reroute around flooded areas.
Georgia
Storm Timing: Daily, especially afternoons and evenings
Regions Affected: Atlanta, Macon, Gainesville, Columbus
Hazards:
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Flash flooding in low-lying intersections and creek zones
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Poor visibility and slick roads during peak traffic
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Wind gusts (up to 70 mph) may knock down trees or power lines
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Driver Guidance:
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Avoid flood-prone areas and underpasses.
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Slow down in heavy rain and increase your following distance.
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If the road appears unsafe, contact Wingz Support.
Tennessee
Storm Timing: Widespread through Wednesday
Regions Affected: Memphis, Nashville, Chattanooga
Hazards:
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Flash flooding in rural valleys and urban areas
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Wind damage and debris on roadways
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Tornado threat on Sunday and Monday
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Driver Guidance:
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If a tornado warning is issued, pull over safely and seek shelter.
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Avoid back roads that may flood or become impassable.
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Contact Wingz support for rerouting if roads are blocked or unsafe.
Virginia
Storm Timing: Scattered storms expected Tuesday through Friday, with potential for stronger systems on Wednesday
Regions Affected: Richmond, Norfolk, Roanoke, and surrounding rural counties
Hazards:
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Isolated flash flooding in low-lying and poorly drained areas
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Strong wind gusts and downed branches on secondary roads
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Afternoon thunderstorms may reduce visibility and cause delays
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Driver Guidance:
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Monitor hourly forecasts—storms may build quickly in the afternoon.
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Avoid unpaved roads or rural detours during or after heavy rain.
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If visibility is poor or conditions become hazardous, contact Wingz Support.
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Report facility closures, flooded routes, or canceled appointments promptly so we can adjust and assist.