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How to Request Special Offers (Verida Drivers)

  • Updated

This Guide Explains

  • Where to find Special Offers in the app

  • How to request a Special Offer

  • What happens after you submit a request

  • Where to track pending requests

  • How Special Offers differ from standard trips

What Are Special Offers?

Exclusive to Verida TN drivers — Special Offers are a new type of trip that is only available for a limited time.

These trips require approval before they are assigned. Once approved, they work just like standard trips and do not change your normal driving experience.

Why Special Offers Exists

We built Special Offers to address common driver feedback that:

  • Most trips are posted far in advance

  • Short-notice trips are hard to find

  • Canceled or expired trips disappear without alternatives

Special Offers helps:

  • Surface short-notice trips

  • Backfill canceled rides

  • Fill schedule gaps when availability changes

  • Give drivers more trip opportunities without changing the normal trip flow

Special Offers vs Standard Trips

Standard Trips

  • Found under the Standard tab

  • Assigned immediately when you accept

  • No approval required

Special Offers

  • Found under the Special Offers tab

  • Labeled as Needs approval

  • Must be requested and reviewed before assignment

How to Request a Special Offer

Step 1: Find a Special Offer

  • Go to Requests > Special Offers

  • Browse available trips

  • Select a trip that fits your schedule

  • Open the trip to review the details

Step 2: Review and Request

  • Review the trip details carefully

  • Swipe Request if you want the trip

  • The trip is not assigned yet

Step 3: Request Submitted

  • Your request is sent for review

  • The trip status shows as Under review

  • A status banner appears while you wait

Step 4: Wait for Approval

(Only include this if you want the full lifecycle in one place)

  • Special Offers under review appear in My Rides > Pending

  • Pending requests are marked with a Pending Offer badge

  • Approved Special Offers behave like accepted standard trips

  • If a request is denied, it will be removed from the Pending tab

Once a Special Offer is approved, it will appear:

  • In your Planner

  • On your My Rides page

Approved Special Offers behave like standard trips and follow the same normal flow.

FAQ

Why was my Special Offer request denied?
Requests can be denied for several reasons, including trip coverage needs, driver availability, timing conflicts, or provider allocation. Not all requested trips can be approved.

 

How long does approval take?
Approval timing varies depending on trip urgency and operational needs. Some requests may be approved quickly, while others may remain under review until closer to the trip time.

 

Does requesting a Special Offer guarantee I’ll get the trip?
No. Requesting a Special Offer does not guarantee assignment. All requests require approval and may be denied or expire.

 

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