In our ongoing mission to boost service efficiency, collecting and updating trip data promptly for timely reimbursements and driver payments is vital.
As a part of this initiative, Wingz customer support will no longer handle trip data updates over the phone. Instead, drivers are now required to submit their requests using an online form accessible here: https://tinyurl.com/TripDataUpdate
The Wingz support team will process these requests in the order they are received, with confirmation sent to the driver upon completion.
Continued Importance of In-App Procedure
All Wingz drivers must use the provided link to request trip data updates if they encounter issues with the Wingz Driver App or miss any required actions. This new process simplifies the task, ensuring accurate tracking of trips and reducing errors that may lead to payment delays.
While the online form is crucial for exceptions, remember that the primary method for documenting trips and for getting paid remains the in-app swiping process:
- Continue to swipe to accept, start, pick up, and drop off trips
- Record odometer readings thoroughly, and
- Collect digital signatures from passengers.
Your cooperation with this updated procedure is essential for our success. We appreciate your commitment to providing exceptional service as a Wingz driver.
If you have any questions or need assistance, please don't hesitate to contact our support team.