Click here to download the latest NEMT Driver app version
Release Date: 9/7/24, version 3.6.306
This update brings several new features designed to improve your experience and help you deliver excellent service to our NEMT members. It’s important that you familiarize yourself with these changes, as they directly impact your day-to-day work.
Please read through the Key Updates and FAQ below, and if you have any questions, feel free to contact support.
Key Updates in the Wingz App:
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Notes Visibility
Notes are now visible directly on the trip screen. You no longer need to click the note icon to see them. If you want to expand a note for further details, you can still click on it.
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Updated Pickup Times and Appointment Times
For A-Legs (to appointments), the pickup time is now labeled Estimated (Est.) Pick-up Time, as it's based on an estimated pickup time.
For B-Legs (return trips), the pickup time shows Scheduled Pickup Time, which takes into account any delays from the A-Leg.
Appointment times are also listed which is the latest dropoff time when the member is expected for their appointment.
Note: More than 10 minutes late to an appointment will be marked as a late trip.
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New On-Time Performance (OTP) Icons and details
Dropping off members on or before their appointment time is crucial in maintaining a high OTP score. High OTP scores can mean access to higher driver incentives, access to exclusive Standing Orders, and more.
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Dashboard Enhancements
The home page now features a dashboard at the top, displaying:
- Month-to-date and last month's earnings, including driver incentives.
- Number of trip legs completed in the current month and past month, excluding member no-shows.
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On-Time Performance (OTP) data with rules explained.
If you want to see trips where you were late, you can view them in the Ride History screen using the new filter for Late Trips. These will show in red with the number of minutes you were late.
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New Client Filter on Request Screen
For drivers who have access to both, MTM and Verida - you can now filter trips by client (e.g., MTM, Verida) on the request screen. This is especially useful in regions like Georgia where multiple brokers operate.
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Seatbelt Safety Confirmation
We’ve added an extra confirmation after you swipe to pick up a member, requiring you to confirm that all members are buckled up with their seatbelts.
App Update FAQ – Common Questions
Q: Will I still need to click the notes icon to view trip details?
A: Notes will appear automatically in the app. If the note is cut off, tap into the note to expand the note, if needed.
Q: What does “Estimated Pickup Time” mean for A-Legs?
A: Estimated Pickup Time is an estimate provided by Verida of how long it could take to get the member to their appointment. Plan your route and your pickup time according to what will get the member to their destination on time.
Q: How is “Expected Pickup Time” different for B-Legs?
A: Expected Pickup Time is when we anticipate the member to be ready. Remember, always confirm with the member before picking them up as appointment times can change.
Q: What happens if I’m late for a trip?
A: Late arrivals increase the risk of the member missing their appointment and will negatively affect your On-Time Performance (OTP) score. Wingz is closely monitoring your score and will support you in maintaining the highest level of service reliability. Please call Wingz support if there is a delay.
Q: How does the new dashboard on the home screen help me track performance?
A: The new dashboard will share your previous month’s monthly earnings as well as your current month’s earnings. Months are calculated from the first of the month to the end, or current date (if you’re looking at the current month). It will also share your trip count for the current and previous month.
Q: How do I view late trips and how will they affect my OTP?
A: Go to the Ride History screen on your driver app and filter for Late Trips.
Q: What if there are trips that I was late for because the member made me late?
A: Let Wingz know by sending an email with the trip details, what happened, and leg ID to nemtsupport@wingz.com
Q: What is the new "Client filter", and how can I use it to my advantage?
A: Not all drivers can drive with MTM - you first will need to go through MTM-specific credentialing and have an inspection. If you’re eligible, you will be able to filter between both clients/brokers.
Q: I want to drive with both MTM and Verida, but I don’t know how.
A: Interested in driving with both MTM and Verida? Email nemtsupport@wingz.com and we can let you know how!
Q: What is the purpose of the seatbelt confirmation?
A: Wearing seatbelts is a requirement for all drivers and passengers - this acknowledgment is a reminder to ensure driver and passenger safety at all times.
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Release Date: 5/22/24, version 3.4.266
Wingz NEMT Driver App Update: Takeoff for a Smoother Ride!
Attention Wingz NEMT Drivers! Buckle up for an exciting update to the Wingz NEMT Driver app, designed to make your workday more efficient and rewarding than ever before!
New Features to Supercharge Your Earnings:
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Target Your Trips Like a Pro: Feeling swamped with ride requests? We hear you! Our brand-new city and zip code filter lets you narrow down requests to your preferred areas, saving you precious time and maximizing your earnings. This driver-requested feature is sure to become your new go-to for a smoother ride.
Check out this video for more info:
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Standing Order Savvy:
Stay on top of your pre-assigned rides with a clear and easy-to-spot Standing Order icon. This visual cue will be prominently displayed in your "My Rides" and "Ride Detail" screens, making managing your schedule a breeze. - Local Support at Your Fingertips: Wingz is expanding its reach! We're now offering localized support phone numbers for the "Call Support" button in more markets. Getting the assistance you need is faster and easier than ever before!
Under the Hood Enhancements:
In addition to these exciting features, we've made various performance improvements to keep your Wingz NEMT Driver App running smoothly and efficiently.
Important Note: This update is mandatory for all drivers. When you launch the app, you'll be prompted to download the latest version.
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Release Date: 4/25/24, version 3.3.257
We've listened to your requests and made changes to your Wingz driver app you've been asking for!
What's New (Version 3.3.257)?
See how far you are from the pick-up location:
You will now see the distance from your current location to the pick-up address for each trip on the "Requests" screen.
Compare Mileage at a Glance:
Tap the "i" icon next to the fare to see the total loaded miles (estimated trip distance) and the pick-up distance side-by-side.
Trips Sorted by Distance:
By default, your trip requests are now sorted by how close you are to the pick-up location.
This update should make it faster and easier to find the trips that fit your schedule and preferences.
Got questions or feedback?
We're always happy to hear from you! Just reach out to us and let us know.
Thank you for driving with Wingz!
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Release Date: 4/25/23, version 2.8.200
What was released?
Today's Driver app release features various improvements including a set of new filters that will make it significantly easier to find and accept the trips that work for you. By combining these filters, you will be able to focus on the trips that are the most relevant for you.
Filters are available using the filter icon, located in the upper right corner of the "Requests" screen on your driver app.
Please check out the screenshots below and email us at nemtdrivers@wingz.com if you have questions or comments.
Filter by County:
Filter by Pick-up date:
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Release Date: 3/26/23, version 2.7185
What was released? The Requests screen now displays the expiration time for each trip, and by default is sorted by the expiration time (previous version were sorted by pickup date). There is also a new filter button on the top right of the screen which allows you to change the sort order between pickup date and expiration date. The change was made because of feedback from Wingz drivers that it was impossible to know when the trip would disappear off our platform. With this added feature, it is transparent when the trip will drop off our platform.
Example:
Want to change it back?
Tap the icon next to the red arrow and filter by 'Pickup Date'
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Wingz App Update: 3/16/23, version 2.6.176
The driver is now showing Trip Expiration Times. If no driver accepts the trip prior to the expiration time, the trip will no longer be offered.