Q: Is swiping to start trip, pick up, drop off important?
A: Yes. Always swipe at the correct time for each of your trips, it is an important aspect of how you get paid.
Q: I forgot to swipe. What do I do?
A: Contact Wingz both over the phone or at nemtsupport@wingz.com. Not through text.
Q: A trip I completed or plan to complete is not showing in the app, what do I do?
A: Contact Wingz both over the phone or at nemtsupport@wingz.com. Not through text.
Q: How do I send back a trip and what are the consequences for sending a trip back that I previously accepted?
A: If you must send a trip back, send it back immediately by contacting Wingz over phone and sharing the Leg ID so they can attempt to find alternative transportation for the member to their appointment. Wingz and Verida needs advance notice to ensure members make it to their appointments. If you're sending back a trip you accepted and it is occurring in less than 24 hours, you will end up with a temporary suspension and removal of your account. If it happens again after the suspension, your account will be permanently deactivated and you will be unable to drive Wingz again. Since you are selecting your own trips, it is highly critical that you are reliable and responsible.
Q: If the member isn't answering the phone, do I still need to go to their residence for pickup?
A: Yes, for any trips accepted by you, you are expected to visit their residence on time even if they are not answering their phone. Some members don't have a working phone and this transportation service is to help them, even if they're not responsive. If a member isn't responding to you, you can contact Wingz support who can put you in touch with Verida to see if there is an alternative number for the member. OR you can send your trip back by contacting Wingz Support 24 hours or more in advance. Any trip sent back under 24 hours can impact your account status with Wingz and be grounds for suspension or permanent revocation as a driver with Wingz.
Q: Is there a no-show fee in Arkansas?
A: No, Verida does not pay a no-show fee to Wingz. The best way to avoid no-shows is to contact your members as soon as your trip is accepted aka immediately. If they're not responsive, get back in touch with Wingz who can help you get in touch with Verida to find alternative contacts for the member to get a hold of them.
Q: How do I get in touch with Verida to request trips?
A: Contact Gabe from Wingz by calling Wingz Support in-app. Or email NEMTSupport@wingz.com
Q: Do I send back trips to Wingz or to Verida?
A: Wingz. If you contact Verida to send back a trip, they will contact Wingz afterwards to notify Wingz. Failure to contact Wingz for a trip sendback so that Wingz can find alternative transportation can cause suspension and permanent revocation of your account - we will evaluate if the trip is less than 48 hours away so please plan in advance.
Q: Is the Wingz trade dress required on my vehicle:
A: Yes, the Wingz Trade Dress is required to be on your vehicle so that passengers can identify you and a printable version is attached here. Please print out and tape to your rear passenger side of your vehicle so that you can be identified while driving Wingz.