This page features important strategies to help you avoid late arrivals for pick-ups, ensuring your members do not miss their critical medical appointments. Late arrivals put the member's health and well-being at risk.
Here are some key strategies to help you manage your schedule and maintain punctuality:
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Confirm the Trip 48+ Hours in Advance:
- Contact the member more than 48 hours before the scheduled pick-up to confirm the trip.
- Verify the actual appointment time with the member. A clear understanding of their schedule allows you to make necessary adjustments.
- If you cannot accommodate a trip, this early confirmation gives you enough time to send the trip back within Wingz's over-48-hour send-back notice window.
>> Click on your state to review the Wingz send-back policy for your market:
Georgia, Arkansas, Tennessee.
- Contact the member more than 48 hours before the scheduled pick-up to confirm the trip.
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Propose an Early Pick-Up Time:
- To account for potential traffic delays, propose an earlier pick-up time to the member. The earlier pick-up time should be agreed upon between you and the member to ensure it fits their schedule while providing enough buffer time.
- Leaving buffer time between trips significantly reduces the risk of late arrivals, providing peace of mind for both you and the member.
- Wait at the pick-up location for at least 10 minutes after the scheduled pick-up time before processing the trip as a member no-show. This ensures that any minor delays on the member's part do not result in unnecessary cancellations.
- To account for potential traffic delays, propose an earlier pick-up time to the member. The earlier pick-up time should be agreed upon between you and the member to ensure it fits their schedule while providing enough buffer time.
Your efforts in confirming trips early and suggesting earlier pick-up times are crucial in helping us maintain our high on-time performance standards. Thank you for your attention to these strategies.