Wingz Driver Onboarding FAQ
Contents
Is This a Good Fit for You?
To drive with Wingz, you must be able to answer yes to the following:
- You have a 2010 or newer 4-door vehicle (Sedan, SUV, or Minivan)
- You can drive at least 3 weekdays per week (Monday–Friday)
- You can complete at least 10 trip legs per week
- You are comfortable transporting passengers to medical appointments
- You can pass a background check and drug screening
- You are comfortable working as an independent contractor (1099) using your own vehicle
📌 If all of these apply to you, continue with onboarding. If not, this role may not be the right fit.
Quick Job Overview
Wingz drivers help transport patients to non-emergency medical appointments using their own vehicle through pre-scheduled trips.
- You’ll transport passengers, not packages, to medical appointments
- Trips are pre-scheduled, helping you plan predictable routes
- Weekly pay via direct deposit
- $1.00 per loaded mile
- $10 minimum per leg
- Paid only for miles with a passenger in the vehicle (not the drive to pickup)
- Upfront trip pricing, so you see the payout before accepting
- Multi-load opportunities — sometimes multiple riders going the same direction may share a route, increasing earnings
Minimum Requirements
- ✅ 2010+ 4-door vehicle (Sedan / SUV / Minivan)
- ✅ Valid driver’s license (Tennessee or neighboring state if commuting into TN)
- ✅ Vehicle registration
- ✅ Auto insurance
- ✅ Able to pass background check + drug screening
- ✅ Able to communicate in English for coordination and safety
Important Expectations
- Drivers must be available at least 3 weekdays per week (Monday–Friday) to remain active
- Drivers are expected to complete at least 10 legs per week
- Trips are scheduled medical transportation, so reliability and punctuality are essential
- This is an independent contractor (1099) role
- Drivers use their own vehicle and are responsible for their own taxes
📌 Tip: Reading this carefully now helps you move through onboarding faster and avoid delays later.
Onboarding Steps & Requirements
To become an active Wingz NEMT driver, the following onboarding steps must be completed. Drivers are expected to complete these steps within 7 days so their application can move forward without delays.
1. Upload Required Documents
Drivers must upload the required documents including:
- Driver’s license
- Vehicle registration
- Auto insurance
- Social Security card
- Profile photo
- Vehicle photos
2. Interview
Drivers will complete an interview with the Wingz team as part of the onboarding process.
3. Vehicle Inspection
Your vehicle must pass a safety inspection.
- Total inspection cost: $30
- Wingz pays $15
- Driver pays $15
4. Credentialing
Drivers must complete the required NEMT credentialing course.
- Cost: $25
- Wingz has secured a discounted rate for drivers
- The course takes approximately 6 hours to complete
- You will need access to a computer or laptop to complete it
- This credential stays with you permanently and can also serve as a step toward becoming an independent transportation provider in the future
5. Background Check & Drug Test
Drivers must complete a background check and drug test as part of NEMT compliance requirements. Wingz covers the cost of the background check.
6. Signing Documents & Banking Details
Drivers will complete final onboarding paperwork and submit banking details for payment setup.
7. Wingz Training & Activation
Once all onboarding steps are completed and approved, drivers will complete Wingz training and then be activated to begin accepting trips.
Getting Started as a Wingz Driver
To help new drivers ramp up successfully, Wingz provides support during your first trips.
For your first 10 trip legs, routes will be personally coordinated by Charm, a Senior Market Operations Associate, to help ensure a smooth ramp-up experience.
After that, drivers will continue receiving recommended routes by default you will also get access to the trip feed to add additional trips. If a recommended route does not work for your schedule, you must notify the team so adjustments can be made.
Recommended Routes
Wingz builds recommended routes to help drivers stay consistent and maximize trip opportunities.
- Recommended routes are based on market demand and trip coverage needs
- Recommended routes are automatically added to the days you don't yet have a trip scheduled, based on the availability you've provided
- Drivers will continue receiving recommended routes by default
- If your availability changes, or a recommended route does not work, drivers should notify the team as soon as possible
Peak Driving Hours
Our typical weekday peak driving hours are:
- 4:00 AM – 10:00 AM
- 2:00 PM – 6:00 PM
Cancellation & Reliability
Medical appointments rely on drivers arriving on time. Once a driver commits to a trip, they are expected to complete it.
If a driver cannot complete a scheduled trip, they must notify the team at least 48 hours in advance. Failure to provide adequate notice may result in penalties, as reliability is critical for medical transportation.
Common Reasons Applicants Do Not Pass
Not every applicant will qualify. Common reasons an application may not move forward include:
- Unable to pass a background check similar to Uber or Lyft standards
- Felony history
- Driver’s license suspensions
- More than 3 moving violations in the last 3 years
- More than 2 at-fault accidents in the last 3 years
- License suspension due to traffic violations in the last 5 years
- Failure to meet document, vehicle, or compliance requirements
Frequently Asked Questions
Do you transport people?
Yes. You’ll transport passengers, not packages, helping members get to and from medical appointments safely.
What is this job about?
This is a professional NEMT role. You’ll help members get to non-emergency medical appointments through pre-scheduled trips with predictable routes and weekly pay.
How do I get paid?
Drivers are paid weekly via direct deposit. Trip pay is shown upfront before you accept.
How much is the pay?
Drivers are paid $1.00 per loaded mile with a $10 minimum per leg. Loaded miles are miles with a passenger in the vehicle. Miles driven to pickup are not included.
What kind of vehicle do I need?
You must use your own 2010 or newer 4-door vehicle, Sedan, SUV, or Minivan, in good condition.
Do I need my own vehicle or will Wingz provide one?
You must use your own vehicle. Wingz does not provide vehicles.
Do I need a Tennessee driver’s license?
Drivers may use a Tennessee license or a license from a neighboring state if they live in that state and commute into Tennessee for trips.
Does the vehicle need to be registered under my name?
Not necessarily. However, you must be authorized to use the vehicle and it must meet program requirements.
Do I need to pass a background check and drug screening?
Yes. Drivers must be able to pass a background check and drug screening as part of onboarding.
Do riders need special assistance?
Most riders are able to walk on their own. Drivers are not expected to lift passengers.
Do I need special training?
Yes. Drivers will complete required credentialing, Wingz training, and other onboarding steps before activation.
Am I an independent contractor?
Yes. This is an independent contractor (1099) role.
Can I deduct expenses on my taxes?
Because this is a 1099 role, drivers are responsible for their own taxes and may wish to speak with a tax professional about eligible deductions.
Can I take time off?
Yes. If you need time off, please notify the team as early as possible so your availability can be updated.
Can my partner and I share one vehicle?
Drivers must have access to a qualifying vehicle that is available for their use and meets program requirements.